Nature

Turn data into information

 

Zappy Analytics uses AI to discover, analyze and automate business processes


 

Zappy Analytics is an example of machine learning application which also uses unsupervised techniques to identify business processes and create automation for these processes.

Our machine learning algorithms learn to automate work by continuously observing clicks and keystrokes and identifying repetition within this dataset. Once we understand a process, we can generate code for the automation. This approach dramatically broadens automation potential within a business.

 

 

 
 

Process Analysis

 

Zappy automatically discovers business processes and gives you the time spent and the true cost of these processes.

For example, in a financial service firm, Zappy discovered that for a Customer Service Agent (CSA) to process a request (such as updating customer details, accessing beneficiary details, or calculating lump sum payments) took on an average of 9 minutes. The total cost of this process was $1,800,000 annually (required 45 full-time employees to process these requests)

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Process Discovery

 

Zappy experts refine these processes to deliver Operational Excellence (faster, better and cheaper business processes).

For example, for the above firm, Zappy experts discovered that the CSA had to use excel spreadsheets containing complex business rules and enter data between multiple applications to process a single customer query. They proposed a refined business process with Zappy tasks to automate inefficient data processing and switching between multiple systems which will reduce the average time for a single query to 3 minutes.

 

 

 

 
 

Process Automation

 

Zappy tasks are deployed to automate business process according to Zappy experts recommendation. For example, for the above firm, Zappy identified redundant actions and created an automated execution of customer services activities, reducing average execution times from over 9 minutes to just 3 minutes.

With 3x faster execution, CSA was able to offer improved customer interaction whilst reducing human error – a vital factor in a regulated financial services environment. They further achieved an estimated productivity improvement of circa £1,200,000 annually, and an ROI in less than one month.

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Make your Employees more productive, efficient & happier with their work.